• Products will be shipped to the delivery address specified during the ordering procedure provided such address is located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering procedure. (US & Canada, please inquire if you are outside our current delivery zone) Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.

    Marco & Lafayette will not process any order for which a post office box or APO/FPO address is provided.

  • Standard Shipping (Ground) is provided for all US orders, except for furniture or any other specified specialty item. Some furniture, specialty items and customized products may be subject to production lead times, processing times and delivery delays. We do not currently offer 2 day, Overnight, Priority Overnight or Saturday shipping at this time. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. The delivery time runs from when your order has been processed.

    Delivery costs depend on the value of your order:

    For an order value <$150.00, Standard Shipping (Ground) will be USD $15.00

    For an order value between $150.01 and $250, Standard Shipping (Ground) will be USD $20.00

    For an order value between $250.01 and $500, Standard Shipping (Ground) will be USD $30.00

  • Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.

    You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.

    If the products do not conform to your order or you are not satisfied with them, you may return them for an exact replacement or request a refund according to the terms and conditions contained in the section entitled "Returns, Replacements & Refunds". See also Specific Terms and Conditions of Sale as applicable to your order.

  • Taxes and Duties:

    Canada: Duties Included in product price & Sales Tax calculated at Checkout

    All sales are final on orders shipping to non-US addresses.

  • Returned products must be in their perfectly saleable, original condition and if applicable, packaging, together with their purchase invoice or a copy in the case of a partial return. Marco & Lafayette has sole discretion in determining whether the products purchased via the Website are in original condition when returned. Contact Customer Service to request a return or exact replacement. Customer Service will provide instructions to complete your return. All returns will be shipped to the following address:

    Marco & LafayetteAttn:

    Returns Processing

    10541 Benoni Trail Richmond, VA 23059

  • 1. Telephone

    You can contact us at 1-804-502-935.

    We are available from 9.00 am to 9.00 pm (EST) from Monday to Friday and from 10.00 am to 9.00 pm (EST) on Saturday, excluding bank holidays.

    2. Email

    You can e-mail us by completing the contact form or directly at info@theredroad.us OR p.silva@marcolafayette.com. We will respond as soon as possible.

    3 Cancel or change an order

    If you wish to cancel or change your order, please contact us within a few minutes of placing your order on 1-804-502-9357 or via e-mail by completing the contact us form located in the Contact Us section.

    Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.

    4 Payment methods

    Marco & Lafayette accepts the following payment methods: Visa, MasterCard, AmericanExpress, Discover, Paypal, Paypal Express, & Apple Pay. Payment details are collected through the most advanced technological coding system (SSL).

    5. Product information and sizing

    How to select your size

    For information on sizes we suggest please reach out to us directly via email, contact form, or by phone. All product details such as materials used, GSM count, fit of garment will always be in the product description!